THE CONNECTOR WILL NOT RELEASE FROM THE CAR; WHAT SHOULD I DO?

If the cable is at a slight angle, it may be hard to pull out after the charge session has been completed, and it’s easy to think that it has become stuck. Ensure the charger connector and the cable are straight and give it a firm pull. If this fails to work, many cars have an emergency release function, making it possible to release the cable. If both approaches fail or for further guidance call, customer service and the agent can arrange for the charger to release.

Customer Service Hotline: +44 (0)333 1234 333 – select option 2