WHAT DO I DO IF I CAN’T GET MY CHARGING RECEIPT?
If you can’t download your charging receipt, you need to contact the Customer Service team. Drop us a line with the following details:
1. Time and date you visited the forecourt
2. How much your charge cost
3. The charger number - if you can't remember the number of the charger, a description of where it was, and the speed is helpful – 350kWh – 90kWh – 22kWh?
4. Your preferred contact details – please give us a few options like your email and a phone number so we can reach you easily.
5. Details of the card or payment type you used: Card type and the last three digits of the long number helps too.
How to contact Customer Service:
Website: Support | GRIDSERVE
Email: support@gridserve.com